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Privacy Policy

Last updated: 18 June 2026

This Privacy Policy explains how GoPlus (“GoPlus”, “we”, “us”) collects, uses, shares and protects your personal data when you use the GoPlus mobile app and the website at goplus.app (together, the “Service”). GoPlus helps young people discover and apply to Erasmus+ opportunities (youth exchanges, training courses and volunteering) and lets organisations publish and manage their projects.

If you have any questions, contact us at [email protected].

1. Information we collect

Account and profile data

  • First and last name;
  • Phone number (used to register and sign in via a one-time SMS code);
  • Email address;
  • Password (stored only in encrypted/hashed form);
  • Date of birth (you must be at least 16 years old to use GoPlus);
  • Gender;
  • Nationality and country of residence;
  • Profile photo, a short “about” text and optional social links (e.g. LinkedIn, Instagram).

Application and activity data

  • The projects you view and apply to, and your answers to the questions an organiser asks in an application;
  • Your application status (e.g. waiting, accepted, rejected) and history of past projects;
  • Messages you exchange with organisers in the in-app chat.

Device and technical data

  • A push-notification token (via Firebase Cloud Messaging) so we can deliver notifications;
  • Basic technical information such as app version and diagnostic logs.

Subscription and purchase data

  • Your subscription status and the validation data returned by the Apple App Store or Google Play when you purchase a premium subscription. We do not collect or store your card or bank details — payments are processed by the app stores.

Contacts (optional)

  • If you choose to use the “Invite friends” feature, the app accesses your device contacts with your permission and only to let you send invitations. We do not upload your full contact list to our servers for any other purpose.

2. How we use your data

  • To create and manage your account and verify your phone number;
  • To show relevant Erasmus+ opportunities and let you apply to them;
  • To share your application with the organisation running a project;
  • To enable chat between you and organisers;
  • To send you push notifications and service messages (you can control notifications — see Section 8);
  • To provide and validate premium subscriptions;
  • To provide customer support and respond to your requests;
  • To keep the Service safe, prevent abuse and comply with legal obligations.

3. Legal bases

Where applicable law (such as the GDPR) requires it, we rely on the following legal bases: performance of our contract with you (to provide the Service), your consent (e.g. for contacts access and certain notifications), our legitimate interests (to secure and improve the Service) and compliance with legal obligations.

4. How we share your data

  • Organisations. When you apply to a project, the organisation running it can see the profile and application information relevant to that application.
  • Service providers. We use trusted providers to operate the Service, including Google Firebase (push notifications), SMS providers used to send one-time verification codes, Apple and Google (payment processing for subscriptions), and our hosting provider.
  • Legal and safety. We may disclose data where required by law or to protect the rights, safety and security of our users and the Service.

We do not sell your personal data.

5. International transfers

Some of our providers may process data in other countries. Where we transfer personal data internationally, we take steps to ensure it receives an adequate level of protection.

6. Data retention

We keep your personal data for as long as your account is active and as needed to provide the Service. When you delete your account, we delete or anonymise your personal data, except where we must keep certain information to comply with legal obligations or resolve disputes.

7. Your rights

Depending on your location, you may have the right to access, correct, delete or export your data, to object to or restrict certain processing, and to withdraw consent. You can:

8. Push notifications

We send notifications about your applications, messages and important updates. You can turn notifications on or off in the app (Settings → Notifications) and in your device settings at any time.

9. Security

We use appropriate technical and organisational measures to protect your data, including encryption of passwords and secure transport (HTTPS). No method of transmission or storage is completely secure, but we work to protect your information.

10. Children

GoPlus is intended for users aged 16 and over. We do not knowingly collect data from anyone under 16. If you believe a child has provided us data, contact us and we will remove it.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date above and, where appropriate, notify you in the app.

12. Contact

Questions or requests about this policy or your data: [email protected]. See also our Terms & Conditions.